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Prior to the inspection we had received a concern about a people having a specific skin condition. We found evidence that the service had taken appropriate steps to try and establish the cause and take the necessary measures to resolve it. After the inspection, the registered provider wrote to us to say what they would do to meet legal requirements in relation to the breaches. That’s why Care Concierge’s care experts will act as your personal care consultants.
We sampled eight care plans from different areas of the home that were clearly recorded, fully completed, regularly reviewed and underpinned by risk assessment. The staff at all levels of seniority were well trained, knowledgeable, professional and accessible to people using the service and their relatives. They told us that they felt safe and that if anything ever happened they would be happy to speak to the manager. In order to protect the people who used the service, we saw that staff were knowledgeable regarding safeguarding and about people's needs and preferences.
CQC Rating for Cranham Court Nursing Home
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There was a failure to effectively assess the risks and ensure that the person received their medicines more efficiently, after they were admitted to the service. We have also made some further recommendations around training in administering certain treatments such as eye drops, creams and ointments. We undertook this focused inspection to check they had followed their plan and to confirm they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report of our last comprehensive inspection, by selecting the 'all reports' link for Cranham Court Nursing Home on our website at
Familycare Homes Ltd
At our last comprehensive inspection on 1 November 2016, we found the provider did not meet legal requirements to ensure the service was safe or well led. This was because care and treatment was not provided to people in a safe way and the provider did not always operate effective systems to monitor risks to people’s health, welfare and safety. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement.
During our inspection, we spoke with six people and with six relatives. We spoke with two nursing staff, two care staff, the registered manager, the training administrator, three care staff and an activity coordinator. People said they were happy living at Cranham Court, with the service they received, the staff who delivered it and way it was delivered.
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Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 14 December 2017. Fees at Cranham Court will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home. Cranham Court provides modern amenities, and all of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Click here to find out more about Anya Court and its industry-leading care and facilities. Visitors can book a one-hour slot, during which they will get a private tour of the home with the Customer Relationship Manager, who will be able to answer any care questions you have.
People were encouraged to participate in activities and remain as independent as possible. However, the activities programme was not always sufficient and no activities took place during our two day inspection. We have made a recommendation about reviewing the structure of activities to ensure a more stimulating environment. – there are some services which we can’t rate, while some might be under appeal from the provider.
Latest inspection summary
We found inconsistencies in covert medicines management, the current medicines ordering systems and the way in which medicines records were completed. Medicine room temperature checks to ensure medicines were stored at the correct temperature were not recorded on one unit. At our previous inspection in October 2014, we found breaches of legal requirements in relation to inconsistent medicines management and insufficient staffing.
– the service isn't performing as well as it should and we have told the service how it must improve. Anya Court, our CQC rated Good residential and dementia care home in Rugby will be hosting an open day on Thursday 19th January. District courts usually initiate dunning proceedings and manage the commercial register, association register and register of goodwill. As the authority of ordinary jurisdiction, district courts have most locations in Germany. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.
An agency member of staff told us "people here are well cared for," another said "we encourage people to do what they can". Appropriate health and safety checks and weekly fire drills took place to ensure the environment was safe. However, there were still concerns relating to people obtaining and receiving their medicines on time.
They told us staff were caring, responsive to their needs and the home was well managed. Staff undertook training and received supervision to support them to carry out their roles effectively. The registered manager and the staff team followed the requirements of the Mental Capacity Act and the Deprivation of Liberty Safeguards . Staff training records showed they had attended training in MCA and DoLS.
See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. – the service is performing badly and we've taken enforcement action against the provider of the service. Three people living at the home thought there were enough staff to meet their needs although three others said they had to wait to have their needs met. Five friends and relatives and six staff also felt there were not enough staff particularly during busy periods.
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