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Please click here to read our plans to support residents, relatives and team members during the COVID-19 outbreak. Introduced new procedures that staff had not adequately had explained to them, regarding recording in the social aspects of the care plans. We saw that the home provided a safe environment for people to live and work in apart from the corridor area, on the ground floor within the older part of the home that presented a hazard due to its incline. During our visit we saw that staff treated people with dignity and respect.
At our last inspection, we found that some people had missed important doses of medicines for more than one day. This was due to a change in the ordering system between the GP, pharmacy and Cranham Court which caused delays. This meant that some people received their repeat prescribed medicines late. These issues were mostly resolved after the ordering system reverted back to the previous system of ordering monthly instead of three monthly. Care Sourcer is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us.
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Staff were seen to knock on doors before entering and provided assistance in a kind and discreet manner. People that we spoke to were very positive about the home and staff team and comments included, “I think it's brilliant", "staff are friendly and helpful" and "don't think you will find any better than here." Care plans were personalised to an extent and they were reviewed when people’s needs changed. Our National Housing for Older People Awards celebrate examples of successful retirement housing and housing-with-care. Residents can also enjoy the beautiful gardens, a patio and courtyard in a lovely country setting, together with a wide-ranging activities programme and on-site hairdressing salon.
We sampled eight care plans from different areas of the home that were clearly recorded, fully completed, regularly reviewed and underpinned by risk assessment. The staff at all levels of seniority were well trained, knowledgeable, professional and accessible to people using the service and their relatives. They told us that they felt safe and that if anything ever happened they would be happy to speak to the manager. In order to protect the people who used the service, we saw that staff were knowledgeable regarding safeguarding and about people's needs and preferences.
Guidance for providers
EAC sees itself, and this website, as one source of ‘housing options’ information and advice for older people and their families. But there are many other organisations providing valuable services, both locally and nationally. Daily help, including personal care, is available on site and one or more meals are available daily in a dining room or restaurant. Additional facilities are also common – for example hairdressing salons, hobby rooms and gyms. Organised activities will focus on helping residents maintain their health and wellbeing. Cranham Court is a 68 bed, registered care facility, providing general nursing and palliative care for people over the age of 65 and for those with dementia related conditions.
See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. – the service is performing badly and we've taken enforcement action against the provider of the service. Three people living at the home thought there were enough staff to meet their needs although three others said they had to wait to have their needs met. Five friends and relatives and six staff also felt there were not enough staff particularly during busy periods.
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The services specified above (state administration of justice, Civil matters, Criminal matters, Jury, Land register entries, u.a.) might be restricted or unavailable. For extracts, read the latest CQC inspection for Cranham Court Nursing Home. Although part of an organisation, the home stands alone and does not receive the required support to transition to the organisation’s procedures. People told us they could express their concerns and were confident that they would be resolved.
There were improvements in communication among staff from each unit to share good practice. The registered manager demonstrated an understanding of their role and responsibilities. We noted a range of weekly and monthly audits, including medicine and health and safety checks. However, we found there were still ineffective systems to routinely monitor the safety and quality of the service provided that ensures all people's needs are met.
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We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. It includes all 11,500 registered care homes in the UK that cater exclusively or primarily for older people. There is no charge whatsoever to appear in it, and we welcome a photo and descriptive text to enhance the presentation of your home.
Cranham Court Nursing Home provides accommodation, nursing and personal care for up to 68 people. The home is located in Upminster, Essex and is divided into two large units; the Main unit, which is a nursing and residential unit and the Woodlands unit, for people with dementia. The service is located in Upminster, Essex and is divided into two large units; the Main and Extension unit, which is a nursing and residential unit and the Woodlands unit, for people with dementia.
These services tackle smaller repair jobs, including installing safety & security devices. They are provided by many local Age UKs as well as other organisations. Care services offered to people in housing-with-care facilities are regulated, subject to periodic inspections and awarded grades. Wherever possible, Inspectorate reports and grades are accessible from the housing-with-care pages on this website. The registered manager had systems in place to monitor the quality of the service provided to people and made further improvements when required.
Staff were observed to treat people as individuals and delivered care in a personalised way. There were appropriate risk assessments in place to manage any risks to people and the environment. Staff could explain the actions they would take to mitigate any identified risk.
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